Quality Assurance
We’re dedicated to achieving the highest possible standardsOur team follows a stringent in-house quality assurance framework. This, along with the company’s clear structure and high quality staff ensures ethical and effective services.
All of our support staff and nurses undergo rigorous compliance procedures to ensure that they meet the guidelines set out by the Care Quality Commission (CQC) and NHS. Our comprehensive quality assurance framework ensures the continuation of positive practice to the highest standard.
Many of our nursing and support staff are fulltime and have worked for the company since it established in 2001. This level of experience along with the decision to care for vulnerable people as their career of choice has an undeniably positive impact upon the quality of care provided.
Recruitment compliance procedures:
- DBS checks
- Employment history and references
- Identity checks
- Eligibility to work in the UK
- NMC registration
- Immunisation
- Relevant experience
Ongoing compliance procedures:
- Excellent CQC registration
- Comprehensive and client specific staff training
- Customer surveys
- Staff feedback forms
- Audits – internal and external
- Audits by existing and prospective clients
- Daily care reports
- Regular supervision
- Appraisals
- Client visits
- Assignment reports
